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Delivery Information

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Return Conditions

We at Fashion Quest Store always ensure that our customers are satisfied with every purchase bought from us. If at any point, you are not satisfied with your purchase, please read below.

Fashion Quest Store will accept items in its original condition for an exchange or a refund of the purchase price when accompanied by the receipt of purchase.

Items must be returned within 7 working days from the date of receiving the product to our “contact us” address

Any item that has been worn, used, altered, damaged or that does not have the purchase and return tag attached will not be accepted. Once the item doesn’t pass the quality check, we will inform you about this and the item will be sent back to you without a refund or an exchange. However, there are few products that are non-refundable - they are fragrances, perfumes and accessories.

Once the item has been received by our Staff, a confirmation email will be sent to the customer and it will be processed within 7 – 10 working days of receipt. Once payment is made to the customer, a confirmation email will be sent. Please note the original shipping charges incurred at the time of purchase are non-refundable. Customers will not be charged for the first return made. However, if there has to be subsequent returns, the customer will have to pay for the delivery charged incurred.

Items purchased on sale cannot be returned by the customer after purchase and receiving the order.

FAQs on Returns & Refunds
Q. Can I bring my items back for an exchange if I am not pleased with it or if it is not my size?
Yes. You can return your items within the stimulated period stated above as long as they are not included in the non-returnable list and met all the criteria listed above.

Q. How long does an exchange process take?
If you visit the store, the exchange will be done within 3 – 7 days

Customers are hereby advised to check our size guide for correct sizes before making any purchase